My clients would use the tray to open tickets rather than logging into a portal or sending an email. Opening a ticket via the tray could also attach the asset to the ticket.
Amaranth Cherry
Same here.
Lavender Pineapple
Same here
Violet Highlighter
Example
Mikel from Gorelo
Team
Sneak peek of what we’re imagining for v1… your own branding via colours/logo/text etc. Guest mode will also be supported for simple ticket submission.
Custom cards for scripts/links and additional modules like Docs/Announcements to come later.
Chocolate Pickle
This looks and is going to be great. I am assuming the looking for something specific area will launch other aspects, for example forms. If I have a company that I only allow one person to add a new user or send us an off boarding forms we need the ability to lockdown the forms to specific role types.
Mikel from Gorelo
Team
Correct — they will be forms on a global, per client and per contact basis :)
Chocolate Pickle
That is great.
Amaranth Cherry
This is looking great Mikel & Team! Definitely one of the best designed “tray menus” I’ve seen compared to other RMMs. Looking forward to the custom cards and announcements as well when they drop in a future update. 🔥
Scarlet Highlighter
Looks very good Mikel !
Salmon Yogurt
Theoretically couldn’t you have the ticket portal as a third tab where this could actually replace the need for a full browser portal? or perhaps the third button would expand the window to a full portal? Might be kindof neat to have this as an all-in one deployable thing where the portal right now ive just been deploying a custom icon web shortcut.
As far as “clean looks” go this is superb, and I love the idea of being able to brand it.
Mikel from Gorelo
Team
There are things that aren’t suited to a messenger like this and we will link out to the full portal (and carry auth across) E.g Ticket/Asset reports, invoices, projects etc.
We want to keep the messenger focused on the 95% of staff that just need the basics like tickets, docs, news :)
Salmon Yogurt
oh so this could handle tickets/docs too?
Mikel from Gorelo
Team
Yeah — docs will come bit later though.
Salmon Yogurt
Thats awesome!
Mikel from Gorelo
Team
We’re calling them Messages as it’s a bit more friendly and leaves room for us to include Project Tasks in the future :)
Salmon Yogurt
Yea eager to see on the release. I’m curious on how that will interact with the tickets, and see how the flow works for users looking for one particular ticket vs one message thread, or if the messages for that one ticket should be all grouped, vs separate. Chat style ticketing was actually a big selling point for another product “deskday” which I really thought was a cool idea but wasnt fleshed out well. Giving users the freedom to “chat” while also creating cohesive ticketing is tough im sure. Looking forward to the release. thanks for your continued development.
Coffee Starlight
The tray builder Syncro has is a great feature. You can do a number of tray menu items and its great for providing users extra ease of access.
Copper Pickle
It would also be nice to add scrips here that end users could easily trigger.
Amaranth Cherry
An option to submit a ticket, which automatically ties it to the proper asset/contact, and prompts for a description from the end user along with an option to gather diagnostics or take a screenshot would be great for our use case.
Has anyone thought about building the the app yourself so your app can be independent and you can update your own URL’s features et? I’m happy to share our code if it helps someone? I’ve also got an updater which runs and downloads a latest copy of the app.
This request was merged into another request
Comments28
Purple Star
My clients would use the tray to open tickets rather than logging into a portal or sending an email. Opening a ticket via the tray could also attach the asset to the ticket.
Amaranth Cherry
Same here.
Lavender Pineapple
Same here
Violet Highlighter
Example
Mikel from Gorelo
Sneak peek of what we’re imagining for v1… your own branding via colours/logo/text etc. Guest mode will also be supported for simple ticket submission.
Custom cards for scripts/links and additional modules like Docs/Announcements to come later.
Chocolate Pickle
This looks and is going to be great. I am assuming the looking for something specific area will launch other aspects, for example forms. If I have a company that I only allow one person to add a new user or send us an off boarding forms we need the ability to lockdown the forms to specific role types.
Mikel from Gorelo
Correct — they will be forms on a global, per client and per contact basis :)
Chocolate Pickle
That is great.
Amaranth Cherry
This is looking great Mikel & Team! Definitely one of the best designed “tray menus” I’ve seen compared to other RMMs. Looking forward to the custom cards and announcements as well when they drop in a future update. 🔥
Scarlet Highlighter
Looks very good Mikel !
Salmon Yogurt
Theoretically couldn’t you have the ticket portal as a third tab where this could actually replace the need for a full browser portal? or perhaps the third button would expand the window to a full portal? Might be kindof neat to have this as an all-in one deployable thing where the portal right now ive just been deploying a custom icon web shortcut.
As far as “clean looks” go this is superb, and I love the idea of being able to brand it.
Mikel from Gorelo
There are things that aren’t suited to a messenger like this and we will link out to the full portal (and carry auth across) E.g Ticket/Asset reports, invoices, projects etc.
We want to keep the messenger focused on the 95% of staff that just need the basics like tickets, docs, news :)
Salmon Yogurt
oh so this could handle tickets/docs too?
Mikel from Gorelo
Yeah — docs will come bit later though.
Salmon Yogurt
Thats awesome!
Mikel from Gorelo
We’re calling them Messages as it’s a bit more friendly and leaves room for us to include Project Tasks in the future :)
Salmon Yogurt
Yea eager to see on the release. I’m curious on how that will interact with the tickets, and see how the flow works for users looking for one particular ticket vs one message thread, or if the messages for that one ticket should be all grouped, vs separate.
Chat style ticketing was actually a big selling point for another product “deskday” which I really thought was a cool idea but wasnt fleshed out well. Giving users the freedom to “chat” while also creating cohesive ticketing is tough im sure.
Looking forward to the release. thanks for your continued development.
Coffee Starlight
The tray builder Syncro has is a great feature. You can do a number of tray menu items and its great for providing users extra ease of access.
Copper Pickle
It would also be nice to add scrips here that end users could easily trigger.
Amaranth Cherry
An option to submit a ticket, which automatically ties it to the proper asset/contact, and prompts for a description from the end user along with an option to gather diagnostics or take a screenshot would be great for our use case.
Salmon Sparrow
REALLY need a way for clients to submit tickets from the toolbar. Ninja has a form window that pops up. https://oc.ninjarmm.com/ws/knowledgebase/public/resource/5/shareNJDocument/cYjkoQT6kUrOhwv02YYLgOwz7GhotqlFsGIp
Tomato Melon
Has anyone thought about building the the app yourself so your app can be independent and you can update your own URL’s features et? I’m happy to share our code if it helps someone? I’ve also got an updater which runs and downloads a latest copy of the app.
Silver Pretzel
Essential, please, ticket creation, URLs, portal logins.
Indigo Stew
This is an essential feature. Ticket creation in particular, but custom options would be very handy!