🦄 Tickets - Copilot

Chat with any ticket, the same way you would with Claude or ChatGPT. Copilot already has the full ticket context, so it can answer questions and suggest what to do next without you leaving the ticket.

Open the Ask Copilot tab in the ticket’s right-hand panel and either type a question or pick a quick action such as:

• Investigate Ticket -- work out what’s failing, who it affects and what changed

• Summarize Ticket -- get up to speed on a long thread in seconds

• Suggest a Resolution -- step-by-step fixes, ranked by what’s most likely to work

• Find Similar Tickets -- surface past tickets with the same symptoms and how they were solved

• Draft a Reply -- write a response to the contact, ready to edit and send

• Analyze Triage Assessments -- dig into what the AI triage agent found and why

Every answer draws on the client’s past tickets, their documentation and their assets. Answers can be copied, inserted straight into your reply, or regenerated. You can keep chatting from there, for example “what if step 2 doesn’t work?” or “check whether anyone else at this client has reported this”.