Skip to main content

Uptime events do not autoclear in Alerts

Feature Request

Uptime section updates as things go up and down, however the Alert stays… at which point you can only Ignore (which I dont want to do) or create ticket (already resolved so no need). Cannot just delete it.

Cheers

Andrew

5 comments

Log in to comment and vote

Comments5

  • Purple Star

    this is also where maintenance mode would be handy to not get offline alerts during that window cause a reboot is expected, etc.

  • Purple Star

    In syncro that I moved from they would have alerts that automatically cleared go to a separate queue/list that showed “auto-resolved” alerts. Which I found more useful than having to check each alert that came in. Especially for connectivity alerts that can be cause of a scheduled reboot for maintenance or a temporary internet drop.

  • Salmon Jaguar

    or, when the ticket is closed, automatically clear the alert.

  • Sapphire Pinwheel

    Hi Mikel,

    Thanks for this. An extension of this is that Connectivity checks do not automatically clear when the connection comes back. The entry stays in the Alerts list, and there is no simple way to clear it. Is there a way to configure this better on our end?

    Example in our alerts… the machine is up, but still flagging.

    It does not feel right to ignore them, because intuitively it suggests if it goes down again we will not see it. it would also clutter the ignore list from a management perspective.

  • Mikel from Gorelo

    Team

    Hi Andrew,

    ‘Ignore’ is only for that particular alert that was generated — if it triggers again, it will generate a new alert.