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Unique ticket statuses per ticket type.

At the moment you can create custom ticket statuses, but these apply to all ticket types. It would be nice to create different statuses and link to a ticket type, so that each ticket type can have it’s own statuses and flow.

We’re setting up our system so that we have everything in Gorelo as a ticket, so sales, projects, support tickets, internal tasks.

E.g

Sales: Lead, discovery, send proposal, proposal sent, negotiation, won, lost

Projects: Discovery, build, testing, launch

Tickets: New, open, with client, on hold, solved, complete

That way when you click the dropdown to set the status, you would only see the status for that ticket type, and not all the statuses.

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Comments1

  • Mikel from Gorelo

    Team

    Hi mate,

    This is 100% on the radar but I can’t give an ETA at this stage.

    That said, our Projects feature is in development and will take away those ones at least :)

    https://feedback.gorelo.io/p/unicorn-projects-2