<h1 id="iaf1xdz034c" data-toc-id="iaf1xdz034c">Problem</h1><p>Gorelo Connect launches into a black screen on Windows.</p><img data-width="100%" data-align="left" data-featurebase-content-key="65fa1892eed0851868a1c2a3/article/6907b52d643786cfe812731b/019a461e-96f7-7353-a590-e358f987d38f/b64u-aW1hZ2UucG5n.png" src="https://65fa1892eed0851868a1c2a3.featurebase-attachments.com/c/article/6907b52d643786cfe812731b/019a461e-96f7-7353-a590-e358f987d38f/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260701T010000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260701%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=622c64b03431604632ade1d034d302f65d472aba160bdfe5bfc37530497179bc" data-featurebase-content-filename="image.png"><h1 id="iswsawiocfi" data-toc-id="iswsawiocfi">Solution</h1><p>This can be due to PowerToys FancyZones.</p><p>Add ‘GoreloConnect.exe’ to the application exclusions in FancyZones.</p>

Gorelo Connect shows a black screen on Windows (tech side)

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Julia March

Mikel from Gorelo

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