Gorelo Connect for macOS

Written By Mikel from Gorelo

Installing Gorelo Connect for macOS

Automatic Install

Gorelo Connect is automatically installed on new assets when the RMM agent is first installed.

Manual Install

For existing macOS assets, Gorelo Connect can be manually enabled/disabled via the 3-dot menu. This can be used to manually install Gorelo Connect or to go through a reinstall process.

Granting ‘Privacy & Security’ Permissions

On the first install (automatic or manual), you will be prompted to grant permission for Gorelo Connect in three areas:

  • Full Disk Access

  • Accessibility

  • Screen & System Audio Recording

Select ‘Open System Settings’ on each popup and toggle on access for GoreloConnect — ‘Quit & Reopen’ if requested.

Troubleshooting

Issue

Fix

Remote keyboard/mouse not working working

Confirm ‘Accessibility’ permission is enabled

File transfer fails or prompting for individual folder permission

Confirm ‘Full Disk Access’ permission is enabled

Black screen or ‘Waiting for image’

Confirm ‘Screen Recording’ permission is enabled

No connection after macOS restart

End user needs to log in first to decrypt the startup disk (FileVault)