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Emails

Spam

A dedicated Spam view to manage suspicious emails before they reach your ticket queue.

Written By Mikel from Gorelo

The Spam view can be accessed via the Ticket List → Spam (above the ‘Create a View’ button)

The system intercepts potential spam emails and holds them for review, displaying:

  • Time Received

  • Subject

  • Sender

  • Spam Score

  • Recipient

Each intercepted email offers two actions:

  • Create Ticket: Converts legitimate emails to tickets

  • Delete: Removes the unwanted email (cannot be undone)

Currently, our filtering thresholds are extremely conservative to minimize false positives. Protection levels will increase with additional email volume and as patterns emerge.

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