The Ticket Detail page is where all the action happens so it’s best to get familiar with it.

Header

• Ticket Number and Ticket Title

• Client and Location

• To and Cc contacts

• Status

• 3-dot menu with merge, billing override, label, banner, read/unread

Timeline

• Timeline tabs

• Plus (+) button to add Third-party conversations, Shipment Tracking, Checklists and Approvals

• Timeline entries

Comment Box

• Click to type a private comment (anywhere not underlined)

• Click ‘private comment’ to expand and type a private comment

• Click ‘public comment’ to expand and type a public comment (sent via email)

• Ticket Shortcuts off to the far-right

Info Panel

• Add time entries and products

• Add/remove assignees

• Add/remove assets and uptime

• Add/remove tags

• change priority

• Add/remove groups

• Add to calendar