Open
766Under consideration
Network Scan
This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.
Registry Editor
Being able to change registry items to repair windows without interrupting the end user.
✨ Assets - Wake-on-LAN
Implement Wake-on-LAN that will automictically choose an existing device that's online to send the packet from.
Dashboard for CPU, Memory, Storage, and Video Card analytics. 30 day 60 day.
Somewhere where we can see the historical data of these things on a machine.
🦄 Integrations - Payments
Embed payment links on invoices, set up automatic payments on contracts, and let end-users manage bank/CC details from the portal. QBO and Xero support.
🦄 Assets - Upload MSI/EXE and create an app install package
Upload an MSI/EXE to create an app install package that can be distributed via policies.
Integrations - Hudu
Cross visibility of Hudu to Gorelo and back for Documentation OR even a importing from Hudu into Gorelo would be helpful.
Executive Reporting
Overall System Health: Status reports on the health of all monitored machines, including uptime statistics and critical issues. Security Posture: Overview of security incidents, updates on antivirus status, and details of any breaches or vulnerabilities. Performance Metrics: Data on the performance of hardware and networks, such as CPU usage, memory consumption, and bandwidth utilization. Patch Management: Information on the status of software updates, patches, and fixes applied across the infrastructure. Inventory Management: A snapshot of hardware and software inventory, including any changes or new additions. Backup Status: Reports on the success and frequency of backups, including any failures or issues. Compliance and Policy Adherence: Details on how machines comply with internal policies and any regulatory standards. Incident Reports: A log of any system incidents, their impact, and the response to them. Resource Utilization Trends: Analysis of trends in resource usage over time to predict future needs and prevent issues. Service Tickets Summary: Overview of support tickets, including resolution times and outstanding issues. Remote Activity Log: Record of remote access sessions and administrative actions taken on machines. Proactive Maintenance Actions: Summary of preventative measures taken to avoid system issues. Cost Management: Insights into the costs associated with the management and operation of IT assets. Recommendations for Improvement: Suggestions for optimizing system performance, security, and cost-effectiveness based on data.
🦄 Integrations - SentinelOne
S1 integration to map clients, install agents and monitor them.
SNMP Monitoring / Automation
This obviously opens up a huge amount of options and capability, and would be a very welcome addition to Gorelo. Essentially adds the ability to monitor almost any (?) non-PC / non-Mac asset, including specifically our most common use case: printers. A SNMP schema/template library wouldn't go astray either - and one that could be shared with other Gorelo users would be a win.
Planned
8Committed and queued
🦄 Integrations - Ubiquiti (unifi.ui.com)
Map clients in Gorelo to sites in UniFi Site Manager. Automatically create custom assets from UniFi devices etc.
Notification if Gorelo is uninstalled
It would be nice to get a ticket or notification if Gorelo is uninstalled on device.
Linux Agent
Basic key functionality SSH access Remote terminal Hostname Public & Private IP Disk info
Asset Performance Graphs
Similar to Task Manager, a Live Performance graph of CPU, RAM, Network & Disk Queues would be great on the Asset. E.g. Attached screenshot...
🦄 Tickets - Copilot
Chat with any ticket, the same way you would with Claude or ChatGPT. Copilot already has the full ticket context, so it can answer questions and suggest what to do next without you leaving the ticket. Open the Ask Copilot tab in the ticket’s right-hand panel and either type a question or pick a quick action such as: Investigate Ticket -- work out what’s failing, who it affects and what changed Summarize Ticket -- get up to speed on a long thread in seconds Suggest a Resolution -- step-by-step fixes, ranked by what’s most likely to work Find Similar Tickets -- surface past tickets with the same symptoms and how they were solved Draft a Reply -- write a response to the contact, ready to edit and send Analyze Triage Assessments -- dig into what the AI triage agent found and why Every answer draws on the client’s past tickets, their documentation and their assets. Answers can be copied, inserted straight into your reply, or regenerated. You can keep chatting from there, for example “what if step 2 doesn’t work?” or “check whether anyone else at this client has reported this”.
🦄 Assets - Broadcast message
The ability to broadcast a toast notification to multiple devices
Inventory
Add a quantity and location field to products to keep track of how many are held in inventory and deduct the quantity when added to an invoice. The location would be to identify where it is stored in inventory, eg. bin1, shelf a3, etc.
Sherweb Integration
Integration with Sherweb to sync of license counts
Up Next
4Committed and queued
🦄 Proposals (Quotes)!
Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.
Community - Forms, Checklists, Docs, Structured Docs, Scripts
Allow other Gorelo users to share templates for each. Also, good to see what others are doing and how they are using it.
Pax8 - Sync catalog to products & bundles
Pax8 becomes the source of truth for the products you resell, so your products and bundles in Gorelo never fall out of step with what you’re paying. Automatic product creation -- Pax8 subscriptions come into Gorelo as products automatically, with their costs and prices filled in and kept up to date. Map to existing products and bundles -- if you’ve already built your own products or bundles, link them to the matching Pax8 items. Their costs and prices then stay current without you touching them. Hands-off by default -- syncing runs in the background, so a Pax8 price change flows through to your billing without anyone needing to notice it first. The goal is to stop margin leaking from out-of-date costs, and to stop maintaining a Pax8 price list by hand.
Temporary Access for Gorelo Connect
Allow temporary access to Gorelo Connect (Remote Control) for guests, vendors etc. Similar to a Host Pass for Screenconnect
In Progress
6Actively being built
Ad-Hoc Gorelo Connect
Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.
🎨 Gorelo Redesign (with Light Mode)
We've been adding a ton of features, and now we are redesigning the entire Gorelo platform to tie them all together. This massive update applies our new design language globally to eliminate inconsistencies, improve UX, and deliver a unified, high-density environment — with Light Mode finally built in as a first-class citizen!
Contracts - Service Level Agreements
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
🖥️ Gorelo Connect v2
Remote access is one of the most important tools in your day, so we're building our own -- from the ground up. A next-gen engine that runs straight from the browser (no installs), with a hardware-accelerated pipeline for fast, crisp sessions, region-based routing to keep client data where it belongs, and remote tied directly into your tickets and devices the way only a native tool can. Owning the whole stack also unlocks the things you've been asking for: client (end-user) remote access, secure temporary access for third parties, and a seamless Quick Connect experience. (For transparency, the current remote tool got you connected while we built the platform. Now it's time for it to be truly ours.)
🤖 MCP Server
AI assistants are quickly becoming part of every technician's toolkit, so we're giving them a secure, first-class way into Gorelo. The Gorelo MCP server connects Claude and other MCP-compatible AI tools straight to your Gorelo data. Ask about tickets, clients, contacts, projects and billing in plain English: "What's open for Ashvane this week?", "Summarise this ticket's history", "How much time did we log against this contract?" You'll get answers from your live data, not a stale export. Unlike an API key, the MCP server is tied to you. Technicians sign in with their own Gorelo account, and their AI assistant only sees what they can see: the same role, permissions, groups and clients they have in Gorelo. We're starting with read-only tools. Write actions come next: creating tickets, logging time and updating records, all from wherever you work with AI.
🦍 Microsoft 365 Integration (Native)
Almost every client you manage lives in Microsoft 365, so we're building a native integration that brings that data into Gorelo and keeps it current. Connect a client's tenant and Gorelo syncs their users as contacts (real email addresses, titles, phone numbers, and who's been disabled), their licences (what's bought and what's actually assigned, so you can see the 45 Business Premium seats with 31 in use), their groups, their verified domains, and more. From then on it stays in sync automatically. Connecting is a single admin consent per client with Gorelo's verified app -- no app registrations to create, no client IDs or secrets to paste in, nothing stored from your tenant. If you hold GDAP relationships, Gorelo lists every tenant you manage and lets you authorise them from inside Gorelo, or in one pass with a script we generate for you. Clients you manage outside a partner relationship work the same way, just added by domain. We're starting read-only and actions come later: onboarding and offboarding users, resetting passwords, assigning licences and pulling in Intune device data, enabled per client when you're ready for them.